Terms of service

OpalPaw Terms and Conditions — Draft

These Terms and Conditions (the “Terms”) govern your use of opalpaw.com and any purchases made through the website (the “Store”). The Store is operated under the trade name OpalPaw by [REQUIRED: full legal business or corporation name] (“OpalPaw,” “we,” “us,” or “our”), located at [REQUIRED: business mailing address, city, province, postal code, Canada].

By accessing the Store or placing an order, you agree to these Terms. If you do not agree, do not use the Store. Nothing in these Terms limits any non-waivable rights available to you under applicable consumer-protection law.

1. Store eligibility and acceptable use

You must be legally capable of entering into a binding agreement in your province or territory to place an order. You may use the Store only for lawful, personal, and non-commercial purposes. You must not interfere with the Store, attempt unauthorized access, introduce malicious code, scrape the Store in a manner that disrupts it, or use its content or services for fraud or other unlawful activity.

2. Product information

We aim to present product descriptions, dimensions, colours, images, availability, and other information accurately. Screen settings and photography may affect how colours appear. Minor differences that do not materially affect a product may occur.

Product information is provided for general shopping purposes. Pet products must be used according to the instructions supplied with the product and under appropriate supervision. A product should be discontinued if it becomes damaged or unsuitable for the pet. Nothing on the Store is veterinary or medical advice.

We may correct errors or update product information, but we will not substitute a materially different product without your consent.

3. Prices, currency, taxes, and shipping charges

Unless clearly stated otherwise, prices shown to Canadian customers are in Canadian dollars (CAD). Applicable taxes and shipping charges are displayed before the order is submitted. Standard shipping is CAD $6.99 for orders below CAD $49, and free standard shipping applies to eligible Canadian orders of CAD $49 or more, subject to the Shipping Policy.

We may change prices and offers at any time before an order is placed. A price change does not affect an order that we have already accepted.

4. Orders and payment

Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily mean the order has been accepted. We may decline or cancel an order before fulfilment for reasons including suspected fraud, payment failure, pricing or listing errors, unavailability, an invalid delivery address, or purchase quantities inconsistent with personal use.

If we cancel an order after payment has been captured, we will refund the amount paid for the cancelled item or order to the original payment method. Payment processing may be provided by Shopify and other payment providers, whose terms and privacy practices may also apply.

You are responsible for providing accurate billing, delivery, and contact information. Contact us promptly if you discover an error. Address changes cannot be guaranteed after fulfilment begins.

5. Shipping and delivery

We currently serve eligible Canadian delivery addresses as described in our Shipping Policy. Our current estimated delivery window is 7–12 business days after dispatch. Delivery dates are estimates, not guarantees. Tracking is provided after dispatch when available.

Delays may occur due to carriers, weather, customs or border processing, remote-location service, peak periods, incorrect addresses, or events outside our reasonable control. We will provide reasonable support with a delayed or lost shipment, but carrier delays do not automatically create a right to compensation beyond rights required by law or stated in our policies.

Risk of loss passes as permitted by applicable law. If tracking states that a package was delivered but it cannot be located, contact us promptly at info@opalpaw.com so we can help investigate.

6. Returns, refunds, damaged items, and order problems

Returns and refunds are governed by our Refund Policy, which forms part of these Terms. In summary:

Eligible change-of-mind returns may be requested within 30 days of delivery; the customer pays return shipping.
OpalPaw handles verified damaged, defective, or incorrect items through an appropriate refund, replacement, or other remedy.
Items must meet the eligibility conditions stated in the Refund Policy.
Opened or used grooming or bathing products are not accepted for change-of-mind returns.
Customers must contact info@opalpaw.com and receive return instructions before sending an item.

The published Refund Policy controls if this summary conflicts with it. Your rights under applicable law are not limited by this section.

7. Promotions and discount codes

Promotions are subject to their stated eligibility dates, product restrictions, minimum order values, and other disclosed conditions. Unless we state otherwise, promotions cannot be combined, exchanged for cash, or applied after an order is placed. We may refuse a promotion used through error, abuse, fraud, or in violation of its published conditions. Any material condition will be disclosed with the promotion.

8. Reviews and submitted content

If the Store allows you to submit a review, photo, comment, or other content, it must be truthful, based on your genuine experience, relevant, lawful, and free from confidential information or third-party rights violations. You retain ownership of your content but grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce, format, and use it for operating and promoting the Store, subject to applicable law and our Privacy Policy.

We may moderate or remove content that violates these Terms, but we will not present fabricated testimonials or reviews as genuine customer experiences.

9. Intellectual property

The Store and its original text, design, graphics, logos, photographs, video, and software are owned by or licensed to OpalPaw and are protected by applicable intellectual-property laws. You may use the Store for personal shopping. You may not reproduce, sell, publish, modify, or commercially exploit Store content without written permission, except where the law permits.

10. Third-party services and links

The Store may use or link to third-party services, including Shopify, payment providers, delivery carriers, analytics services, and social platforms. Third parties operate under their own terms and privacy policies. A link does not mean that we guarantee or control the third party. We remain responsible for our obligations to customers as required by law.

11. Privacy and electronic communications

Our collection, use, and disclosure of personal information are described in our Privacy Policy. Transactional communications relating to an order may be sent as needed to fulfil the purchase or provide customer service.

Marketing emails are sent only where we have a lawful basis or appropriate consent. Marketing messages will identify the sender and include an unsubscribe mechanism. You may unsubscribe from marketing without affecting essential order or service communications.

12. Disclaimer of warranties

To the maximum extent permitted by law, the Store and its content are provided on an “as available” basis. We do not promise uninterrupted or error-free access. Products are covered only by warranties expressly stated by us, the manufacturer, or required by law.

This section does not exclude statutory warranties, consumer guarantees, or remedies that cannot legally be excluded.

13. Limitation of liability

To the maximum extent permitted by law, OpalPaw will not be liable for indirect, incidental, special, exemplary, or consequential loss arising from use of the Store or a product. Where liability may lawfully be limited, our aggregate liability relating to a purchase will not exceed the amount paid for the product giving rise to the claim.

These limits do not apply to fraud, wilful misconduct, gross negligence, personal injury caused by our negligence, or any liability or consumer remedy that cannot legally be limited.

14. Indemnification

To the extent permitted by law, you agree to indemnify OpalPaw against third-party claims resulting from your unlawful use of the Store, your material breach of these Terms, or content you submit that violates another person’s rights. This section does not apply to losses caused by OpalPaw or where prohibited by consumer-protection law.

15. Events outside reasonable control

We are not responsible for a delay or failure caused by events outside our reasonable control, including carrier disruptions, severe weather, labour disputes, governmental action, outages, natural disasters, or supply-chain interruption. We will take reasonable steps to reduce the effect and fulfil or refund affected orders where required by law or our policies.

16. Governing law and disputes

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without limiting mandatory consumer protections that apply in your home province or territory. Before starting a formal claim, please contact info@opalpaw.com so we can try to resolve the issue.

Nothing in these Terms prevents you from using a court, regulator, chargeback right, or other remedy available under applicable law. We do not require binding arbitration or waive class proceedings through these Terms.

17. Severability and waiver

If any provision is found invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue. A failure to enforce a provision is not a waiver of the right to enforce it later.

18. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on the Store with a revised “Last updated” date. Changes apply prospectively and do not alter an accepted order unless required by law or agreed with you.

19. Contact

Questions about these Terms or an order may be sent to:

OpalPaw
Operated by: [REQUIRED: full legal business or corporation name]
Email: info@opalpaw.com
Mailing address: [REQUIRED: business mailing address, city, province, postal code, Canada]
Website: https://opalpaw.com

Related policies

The following policies form part of the Store terms and should be linked beside this page in the website footer:

Refund Policy
Shipping Policy
Privacy Policy
Contact information

Owner checklist before publishing

Insert the exact legal business/corporation name.
Insert a business mailing address suitable for public customer contact.
Confirm the shipping wording still matches Shopify’s Canadian shipping profile.
Confirm the Refund Policy uses the same hybrid 30-day rules and info@opalpaw.com.
Ensure Terms, Refund, Shipping, Privacy, and Contact links appear in the Lovable footer and work on mobile.
Do not claim that an AI-created UGC actor is a real customer or that the product was tested by OpalPaw unless supported by real evidence.