Refund policy

 

OpalPaw — 30-Day Hybrid Return and Refund Policy

Approved: July 15, 2026

Customer contact: info@opalpaw.com

30-day return policy

You may request a return within 30 days after your order is delivered.

To be eligible for a change-of-mind return, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.

Before sending any product back, contact us at info@opalpaw.com. We will review your request and provide return instructions when it is approved. Returns sent without authorization may not be accepted.

Change-of-mind returns

For an approved return because you changed your mind, ordered the wrong option, or no longer want the item, you are responsible for the return shipping cost. Original shipping charges are not refundable. We recommend using a trackable shipping service because OpalPaw is not responsible for a return that is lost in transit.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact info@opalpaw.com as soon as possible and include your order number, a description of the issue, and clear photos when available.

After reviewing the issue, we will provide an appropriate resolution, which may be a replacement or refund. If we require the item to be returned for a verified damaged, defective, or incorrect-item claim, OpalPaw will provide return instructions and cover the approved return shipping cost.

Items that cannot be returned for change of mind

For hygiene reasons, opened or used bathing and grooming products cannot be returned because of a change of mind. We will still review verified damaged, defective, or incorrect-item claims.

Gift cards, personalized items, and items clearly marked final sale are not eligible for change-of-mind returns.

Exchanges

We do not process direct exchanges. The quickest option is to request a return for the original item and place a new order after the return is approved.

Refunds

We will notify you after an authorized return is received and inspected. If approved, the refund will be issued to the original payment method. Bank or card processing times may vary. Please contact info@opalpaw.com if more than 15 business days have passed since we confirmed that your refund was approved.

Order cancellations

If you need to cancel an order, contact info@opalpaw.com immediately. Cancellation is not guaranteed after an order has entered processing or fulfillment.

Contact

Return and refund questions: info@opalpaw.com

This policy does not limit any rights available under applicable consumer-protection law.

Implementation status

 

The policy is approved by the owner. The connected Shopify tool lacks write_legal_policies permission, so the live Shopify policy must be updated manually in Shopify Admin unless the connection is reauthorized with that scope.